CUSTOMER SOLUTIONS MANAGER



Job Description



Diennea MagNews: we are an organization specializing in digital marketing solutions. A complete partner to aid your business in the definition of the digital strategy, from tech to consulting. Sinhce 2000 we have been developing MagNews, a multi-channel marketing platform for creating and managing communication campaigns, to which we combine a team of experts and consultants for the creation of strategic projects. More than 700 top brands have chosen us as a partner for designing their digital strategy.
For our Digital Marketing Solutions team, we are seeking a CUSTOMER SOLUTIONS MANAGER


The candidate will be part of the Digital Marketing Solutions department and will report directly to the Head of Customer Solutions Manager.

Responsibilities will include:

  • Collaborating with internal business units to develop and manage strategic projects, constantly liaising with the client to involve them in their progress;
  • Managing individual projects along the whole strategic pattern, also belonging to different business units of the client, directly handling all or individual projects or providing necessary inputs and related outputs to the internal team;
  • Monitoring assigned project activities;
  • Identifying and locking down opportunities for improving relationships with the customer, sharing them with the reference account manager to broaden the scope of the project;


  • Degree in economics, marketing, or humanities.
  • Familiarity with Project Management principles (Gantt charts, as well as briefing, planning and quotation methodologies), as well as Account Management concepts (budgeting, communication strategies, upselling...);
  • Familiarity with mainstream social media marketing tools (Facebook, Linkedin, Twitter, Google+, Instagram, ...);
  • Knowledge of presentation tools (Powerpoint, Keynote, Prezi, Slideshare, ...);
  • Excellent communication skills.
  • Customer focused;
  • Basic computer skills;
  • Excellent analytical skills;
  • Experience gained within digital environments.

 

Contract type and salary will depend upon the candidate’s professional seniority and technical skills.
Your career path so far doesn’t matter to us, what we value are passion and commitment in our projects and your will to reach the top with us.

STILL INTERESTED?

Then take the opportunity and join Diennea MagNews! Send your CV