Customer Support Manager

Job Description

Diennea – MagNews, an innovative, well established company operating nationally and internationally in the fields of Digital Marketing and development of multi-channel technological solutions for communication, is looking for a CUSTOMER SUPPORT MANAGER.

The candidate will be part of the Digital Marketing Solutions department and will report directly to the Chief Project & Planning Officer.

Responsibilities will include:

  • Efficiently and effectively handling all client requests in a timely manner;
  • Constantly acquires and consolidates technical expertise on all products and services;
  • Collaborates with other internal support teams in order to solve technical issues;
  • Keeps all pending requests documented and updated for backoffice purposes;
  • Keeps a close eye on processes, training and actions necessary to avoid interruptions or delays in problem detection, provides answer to clients and appropriate follow-up.

The ideal candidate is a graduate in computer science with at least 1 year experience as a programmer analyst.

Knowledge of Java, J2EE, c #, C++, .NET and SQL is required.

The candidate also needs to have great accuracy and attention to detail, teamwork skills , a problem solving attitude, determination to achieve results using the most appropriate solutions, as well as good organizational and analytical skills.