Technical Writer

Job Description

We are a company specializing in Digital Marketing solutions, a complete partner to assist companies in the design and implementation of strategies and advanced Digital projects. Since 2000, we have been developing MagNews, a multi-channel marketing platform for the creation and management of communication and automation campaigns, to which we combine a team of experts and consultants for the implementation of strategic projects. More than 700 top brands have chosen us as their partner for designing their digital strategies.

For our Product and Care team, we are looking for a  TECHNICAL WRITER with a passion for technology, responsible for managing product documentation, both commercial and technical

The candidate will plan, write and update product documentation, such as manuals and FAQs, for users of the MagNews platform.

Responsibilities will include:

  • Writing and updating the texts of software applications, in both Italian and English;
  • Drafting and updating FAQs based on past support tickets, and on feedback from both internal users and customers;

  • Excellent skills in writing, communication and information architecture;
  • Degree in humanities or computer science;
  • Excellent Italian language skills;
  • Very good command of English, French knowledge is a plus;
  • Basic knowledge of web development;
  • Basic knowledge of digital marketing;
  • Team player;
  • Customer oriented.

Preferable experience as technical documentation writer and text editor, strong interest in computers.

Contract type and salary will depend upon the candidate’s seniority and professional skills.


Then take the opportunity and join Diennea by sending your CV!