Retention of data and information
|Communication events||Logs of events related to delivery recipients||545 days from delivery completion|
|Transactional messages sent||Information and Statistical events related to transactional messages.
Note: message bodies are deleted immediately after sending, except for transactional messages sent with the option “messageRetention full” whose body is deleted together with the transactional message.
|Completed plannings||History of contact bookings managed via the optional “AdPlanner” module
Note: The plannings list and their related reports will remain available and searchable.
|Workflow sessions||Details of contact sessions within workflows created via the optional “Marketing Automation” module||365 days|
|Technical delivery data||Technical data related to batch sendings||15 days after completion of delivery|
|Contact import files||Files uploaded by users upon contact import||15 days|
|Data export files||Files generated by the platform following a batch data export request||15 days|
|Detailed WebService logs||Web service request detail logs||30 days|
|User activity logs||Information related to the activityes of account users||180 days|
|User access logs||Logs of platform logins by users||3650 days|
|Technical platform logs||Logs kept for security and system analysis purposes||15 days|
|Platform web access logs||Web event logs for security and system analysis purposes||3650 days|
|Content of email messages sent via MTA||Content processed by, and passed through, the Mail Transfer Agent||Up to 7 days|
|Logs of email sendings from the MTA||Logs of email message sending events from the Mail Transfer Agent||180 days|
|Backup||Backup and disaster recovery copies||15 to 60 days, depending on the type of service|
|Network service logs||Logs of the servers providing web services||Up to 180 days|