| Entity |
Description |
Retention time |
| Communications events |
Log of events relating to the recipients of communications |
545 days after
sending the communication |
| Transactional messages sent |
Statistical information and events related to the transactional message. Note: the message body is deleted immediately after sending, except for transactional messages sent with the “messageRetention full” option whose body is deleted together with the transactional message. |
545 days |
| Planning concluded |
History of contact bookings managed with the optional “AdPlanner” module Note: the list and reports of the schedules carried out remain available and can be consulted. |
545 days |
| Workflow session |
Details of the contact sessions within the workflows created with the optional “Marketing Automation” module |
365 days |
| Technical data of sending |
Technical data relating to massive sending |
15 days after
sending the communication |
| Contact import file |
Files uploaded by the user when importing contacts |
15 days |
| Data export file |
Files generated by the platform following a request for massive data export |
15 days |
| Detailed web service log |
Detailed log of web service requests |
30 days |
| User activity log |
Information relating to account user activity |
180 days |
| User access log |
User access log to the platform |
3650 days |
| Platform technical logs |
Logs recorded for system security and analysis |
15 days |
| Access log web platform |
Web event log for system security and analysis |
3650 days |
| Content of e-mail messages sent through MTA |
Content processed by and transited on the Mail Transfer Agent |
1Up to 7 days |
| Sending log on the MTA |
Log of the sending events of email messages sent by the Mail Transfer Agent |
180 days |
| Backup |
backup and disaster recovery copies |
from 15 to 60 days based on the type of service |
| Network service log |
Logs of servers that provide web services |
Up to 180 days |
